CUSTOMER SERVICE
SHIPPING NOTICE
When will my order arrive?
You can expect your items to arrive around the estimated delivery date that appears for each item during checkout. Once your order ships, you will receive an email with tracking information. Your items may arrive before the estimated delivery date. Please also note that the estimated delivery date is only an estimate and cannot be guaranteed.
How can I track the status of my package?
Once your order ships, you will receive a confirmation email containing tracking information.
You can also track your order in your order history under My Account. Click on any order number for order details, including your tracking number. Clicking on the tracking number will take you directly to the carrier's website where you can track the progress of your shipment.
If you don't have a Diher account yet, set one up in My Account.
If you do not wish to create an account, you can track your order by entering your order number, email address, and zip code under Track Your Order.
How much does shipping my order cost?
Shipping prices will vary depending on the region you are in, and will be as follows:
*At all times the price will be "Standard Delivery".
• Spain: €6.50
• European Union: €8.99
• Rest of the World: €12.99
WITHIN SPAIN, ORDERS OVER €150 HAVE FREE STANDARD SHIPPING.
Applies to standard shipping orders only. Gift vouchers, taxes and additional management and shipping costs will not be taken into account for the minimum amount of the offer. Not valid for cash payments. Applies to merchandise only. Previous purchases cannot be used to meet the amount.
To take advantage of this offer, simply add products to your shopping cart and free standard delivery will be applied automatically. You must select the “Standard Delivery” option to take advantage of the free shipping offer.
We currently ship throughout Europe. You can search and select your location in our Country Selector.
Please note that delivery costs apply for each delivery address. Orders with multiple delivery addresses will be charged per address.