Last Modified: June 2018

These provisions apply to purchases of consumer products on www.ralphlauren.com (the "Website") only for delivery in the United Kingdom (hereinafter the "Territory").

Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any products on the Website. By purchasing any product on this Website, you agree to be bound by these Terms of Sale.

We may change our Terms of Sale from time to time. We recommend that you check the latest version of the Terms of Sale whenever you place an order.

Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with tax identification number CHE-109.810.419, offers the products available on the Website for sale. Our registered office is at 24 route de la Galaise, CH - 1228 Plan-les-Ouates, (Switzerland). Our tax identification number (NIF) is 109.810.419 TVA. However, Ralph Lauren also provides specific payment services on this Website through its subsidiary, RL Finance BV, located at the World Trade Center, Tower A, Level 8, Strawinskylaan 817, 1077 XX Amsterdam, The Netherlands.

In these Terms of Sale, the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.

Eligibility criteria to purchase products on this Website

You do not have to register to browse the Website or to purchase products on it, however, registering and creating an account with us will allow you to fully enjoy the Website. Not only will it be easier to shop, but your entire experience with us will be personalized over time.

By creating an account, you can save credit card information for easier and faster checkout, maintain an address book, review your order history, and edit billing or shipping information.

When you register or make a purchase on the Website, you will be required to provide certain information such as name, telephone number, and email address. You must also provide valid credit or debit card details (or any other payment mechanism permitted by these Terms of Sale) to which you are legally entitled to use. We reserve the right to request additional proof or proof of billing information when we deem it necessary. You warrant that all information you provide to us at any time is true, accurate and complete.

All personal information you provide when using the Website will be used in accordance with the Privacy Notice and applicable laws.

By placing an order through this Website, you warrant that you are at least eighteen (18) years of age and can form legally binding contracts.

We only deliver to addresses within the Territory of the Website where you make your purchase.

Shopping Bag and Wish List

The Shopping Bag stores the products you want to buy while you continue shopping. Items you place in your Shopping Bag will remain there until you purchase, delete, or move them to your Wish List. They will remain there even after you leave the Website, unless we run out of stock before you complete your purchase, in which case they will be automatically removed from the Shopping Bag.

Your Wish List allows you to save details of products you are considering purchasing. This feature saves your selections even after you leave the Website, making it easy to rediscover and purchase your favorite products in the future. Products will remain in the Wish List until they are moved to the Shopping Bag or deleted.

Please note that the products in the Shopping Bag or Wish List are not reserved and will be available for purchase by other customers until you have submitted and confirmed the order in accordance with these Terms of Sale.

Making a purchase

To purchase products on this Website, you must add them to your Shopping Bag and indicate that you wish to purchase such product by going to the Checkout section of the Website and entering the relevant information where prompted. You will have the opportunity to review your order, verify the total price of the order and the information you have provided, and correct any entry errors before confirming the purchase. Lastly, you will need to confirm that you have read and agree to these Terms of Sale.

Once you have submitted your order, we will send an email to the email address you have provided confirming receipt of your order and setting up the details of the product(s) ordered. This email does not constitute an acceptance of your order, only a confirmation that we have received it. It is recommended that you download, save or print a copy of your order confirmation and these Terms of Sale.

Once we confirm receipt of the order, we will check that we have the product or products in stock.

The information on this Website does not constitute a binding offer to sell the products described on the Website. The contract between us will be concluded when we send you an email to confirm the shipment of the product or products. The contract for the order will be concluded in the United Kingdom and the language of the contract will be English.

The credit or debit card will be charged when the order is ready for shipment.

When we email you confirmation that the product has been shipped, we will attach an electronic invoice relating to your order. Please note that we do not issue paper invoices.

Products on this Website

Not all of the products we sell are available for sale on the Website. Additional products are available in Ralph Lauren stores and outlets around the world. Visit us at www.RalphLauren.es to find the nearest points of sale.

In the event that a product you have ordered is not available, we will notify you of this fact within seven (7) days of receipt of the order. Wherever possible, we will give you the option of ordering a different product of the same type or, alternatively, of canceling the order. In case you decide to cancel the order, the credit card will not be charged and, in the event that the debit card has already been charged, a full refund will be made.

We have made every effort to display the colors and fabrics of the products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly the same as displayed on the Website.

RL Customization Shop

It is possible to personalize some products, although not all. Where personalization is possible, you may request a combination of lettering be added and applied to the product as well as change the color, embroidery and Ralph Lauren horse logo. While we accept most customization requests, we are unable to accept those that we deem inappropriate or detrimental to our product and/or brand. If we deny a personalization request, we will cancel your order and notify you by email. If we cancel your order after your chosen payment method has been charged, we will refund your payment.

While we have the right to deny your request to personalize our products, you agree that you are solely responsible for any request you make. We guarantee that you have the right to make your request and that customizing our products according to your request will not infringe the rights of any third party. You agree that you will not have any rights (intellectual property) to your personalization. You agree and understand that you do not have exclusivity in any customization and you will not be entitled to any claim against us or any third party if someone else uses or designs a customization that is identical or similar to yours.

Prices

All prices displayed on this Website are shown in British Pounds Sterling and include sales tax at the applicable rate. All prices apply to purchases made in the relevant Territory only. If your chosen payment method is not in Euros, the final price of any product you purchase will be calculated according to the exchange rate on the date your payment is processed by the payment provider.

The price of the RL Customization Shop service will vary. The method for calculating the final price will be confirmed to you before asking you to confirm the order.

Shipping charges are calculated in accordance with the Shipping Policy available on the Website. We will show you the shipping charges for your order before asking you to confirm the order.

We may periodically offer some promotions for specific purchases or customers. Please verify that you have read the terms of the promotion and that you have entered the applicable Promo Code on the checkout page or on the Review your order page. If the Promo Code is valid, your deduction will be displayed on the payment summary. Only one promotion code will be accepted per order. Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used. It is not possible to apply a promotion code retroactively to orders that have already been placed.

If an error is detected in the price of any product you have ordered before it is delivered to you: (i) if the correct price is lower, we will refund the difference or reduce the balance of the price payable; or, (ii) if the correct price is higher, we will contact you and offer you the option of confirming the order at the correct price or canceling the order. We are under no obligation to provide you with any products at a lower price where we have made a pricing error and we notify you of the error before we have shipped your order.

Our right to refuse or cancel an order

We reserve the right at any time after receipt of your order to reject the order, or any part thereof, at our sole discretion, including after you have received an order confirmation or even after the method has been charged. chosen payment. If we cancel your order after your chosen payment method has been charged, we will refund your payment.

The purchase of any product from this Website for resale is prohibited. The Product will only be sold in quantities compatible with your own personal use. We reserve the right to restrict the quantities of any product ordered by one person or delivered to a single address. We shall have the right to cancel any order you place which we deem to have been placed for the purpose of resale.

Website Price Guarantee

If we make a permanent price reduction on any product you have purchased on the Website, you may request a refund of the price difference. Your request for a refund must be made within ten (10) days of delivery of the relevant product. Please note that the same style, size and color of the relevant product may be available for purchase at the time you request a refund in order to qualify for a price adjustment. Price adjustments are accepted only on items purchased at full sale price. Please note that promotional sales prices are permanent price changes and are not included in this guarantee. Contact us to request credit for a price difference or for more information.

gift packaging

Gift packaging is available free of charge for most purchases made through the Website. When prompted on the checkout page, tell us your purchase is a gift. Each gift will arrive elegantly presented in our signature navy blue box. If you wish, we will include a personalized message, as well as a receipt (without the price information).

We do not sell our gift boxes and reserve the right to limit the number of gift boxes per order or per customer.

If you have any questions, please contact us.

personal shopping

Call Customer Service on +44 (0) 203 450 7750 and ask for a personal shopper to help you with your purchase.

This service will help you find the perfect gift, provide you with information, and answer any questions you may have about our products or the Website.

Payment methods

Full payment is required before an order can be shipped. We accept the following payment methods:

• Visa Credit, Visa Debit, Visa Electron, Master Card Credit, Master Card Debit, American Express, JCB and Paypal.
• Ralph Lauren gift cards and online gift certificates.

In the event that the amount due for your order cannot be charged for any reason, the order will be cancelled.

By placing an offer to purchase products on our Website, you authorize us, to the extent permitted by applicable law, to perform credit and anti-fraud checks on you and the payment mechanism you have provided. These checks may be necessary, among other things, to authenticate your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases. You authorize us to disclose the information you provide to us, including personal information, to third parties such as banks and credit reporting providers for the purposes of these checks, and you acknowledge that such parties may maintain a record of such information. You further agree and confirm that we may make information we receive from such checks available to third parties, including credit reference and fraud prevention agencies. We reserve the right to install additional payment security systems from time to time.

For your convenience, your credit or debit card information may be stored in Your Account . For more information, see our Privacy Notice . For added security, the billing address you provide must exactly match the address on file with your debit or credit card company. Processing of your order may be delayed if these addresses are different.

We will pursue any fraudulent activity related to any attempt to reverse or seek a refund of a valid charge for an order that has been successfully completed and delivered to you and is not subject to a right of return.

Order and delivery tracking

Once your order has been confirmed, we promise to ship your purchases within one (1) to two (2) business days after order confirmation (business days do not include Saturdays, Sundays and public holidays), and deliver your order in accordance with the deadlines established in our Shipping Policy .

The indicated delivery times are only estimates and are measured from the date of shipment. Each address you provide to us, including gift recipient addresses, is considered a separate order and is subject to applicable shipping charges. Customizing a product requires additional processing time for the entire order, and all orders that include a product from the RL Personalization Store take longer to deliver.

Once your order has been placed, we will send an email confirming your order details and selected shipping method. The Order History on the Website indicates the current status of pending orders. You can check the status of your order in the Order History area of ​​My Account or with the Track Your Orders option. You can also get in touch . with us. We'll send you an email confirmation once your order is ready to ship.

All responsibility and risk for the products you have purchased on this website will pass to you upon delivery to the shipping address you have provided, which will be reflected on the carrier's delivery documentation. Please note that due to the COVID-19 pandemic, signature delivery is not available. The proof of delivery from our transport company will be final and binding. You can track the shipment of your package through the link provided in the shipment confirmation email, which is also available in your Ralph Lauren online account. Our transport company will confirm the delivery date and provide you with an estimated delivery time. In the event that you are absent on the agreed delivery date, the package may be stored in one of the offices of the agreed transport company, and you will be responsible for picking up your package directly at said office. Keep in mind that it is possible that, in order to pick up your package, you will be asked for an official identification document at the office of the transport company. Alternatively, you can contact the carrier to arrange a new delivery date and time.

For security reasons, Ralph Lauren cannot ship any order to PO Boxes or accept any order where it is impossible to identify the individual delivery address. Ralph Lauren policies do not allow for reshipping of the product and therefore we cannot ship to any address associated with a "carrying company". We do not ship outside the Relevant Territory. However, we do have Ralph Lauren stores all over the world. Use the Store Locator on the Website to find the store nearest you.

Your right to cancel an order and returns

You can cancel your order at any time from the date of placing your order up to thirty (30) business days from receipt of the product. For more information on the return policy and how to cancel an order, please see our Return Policy.

Changes

We do not offer exchanges for non-defective products. If you wish to purchase a new item, please place a new order on the Website or through Customer Service.

Additional Provisions Regarding Cancellations and Returns

Please note that the following products cannot be returned (unless faulty):

• bespoke personalized goods (including orders through the RL Personalization Shop).
• perfume, if the sealed package has been opened.
• swimwear and underwear that have had the sanitary band removed (please note that in the interest of hygiene, swimwear and underwear should be tried on over your own underwear without removing the adhesive band).

Watches can only be returned in their original case, with our international guarantee card and everything. We may refuse returns where products are soiled, show signs of wear, labels have been removed, or the adhesive strip has been removed. Alternatively, we may make a deduction from any refund due to you for the loss in value of any product you return if the loss is the result of unnecessary handling or use on your part.

We will pursue any fraudulent activity, including, without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been successfully completed and delivered to you and is not subject to a right of return.

Products purchased through the Website may only be returned in the manner defined above and may not be returned to a Ralph Lauren store or any other outlet. Products purchased at Ralph Lauren stores and other outlets must be returned to a store in person.

For more information on the return policy and how to cancel an order, please see our Return Policy.

Customer Support

If you have any questions, comments or complaints about the goods you have ordered, please contact us at:

Ralph Lauren Europe Sàrl
Attn: Customer Assistance
24 Route de la Galaise
1228 Plan-les-Ouates
Switzerland Phone: +34 (0) 912757399

If you prefer to send us an email, you can do so by clicking here

You can also submit any complaints about the ordered product via the European Commission platform for online dispute resolution accessible at the following Internet address: http://ec.europa.eu/odr

Limitation of Liability

Please note that nothing in these Terms of Sale affects your statutory rights as a consumer, including statutory rights relating to faulty or misdescribed goods. If a product is faulty or misdescribed, you have the right to request a repair, replacement, or refund. For more information on your legal rights, please contact your local consumer authority.

Neither Ralph Lauren nor any of its affiliates shall be liable for any indirect or consequential loss or damage incurred by you in accordance with these Terms of Sale and in connection with your purchase of any product on the Website. We will not be liable to you if we are unable or delayed in performing any of our obligations to you if this is due to a cause beyond our reasonable control including, without limitation, acts of God, explosion, flood, war and civil unrest, strike, union action or work stoppages, or force majeure.

Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability that cannot be excluded or limited in accordance with applicable law.

General

Clause titles are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire contract and understanding between you and Ralph Lauren with respect to the purchase of merchandise on the Website and supersede all prior communications between you and us.

If any provision of these Terms of Use is inconsistent with law, void or for any reason unenforceable, the provision will be deemed outside of these Terms of Sale and will not affect the validity and enforceability of the other provisions.

Any failure or delay by us in enforcing (whether in whole or in part) any provision of these Terms of Sale shall not be construed as a waiver of our rights or remedies.

Applicable law and jurisdiction

These Terms of Sale will be based on and governed by English law. Disputes relating to these Terms of Use (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in the Scottish or English courts. If you live in Northern Ireland, you can bring legal actions in respect of the products in the Northern Ireland or English courts.

Thank you for shopping at Ralph Lauren .